Privacy Policy (GDPR)

Privacy Policy

This Privacy Policy describes how Eurora (operated by Solberg Data, “we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website. We are committed to complying with the EU General Data Protection Regulation (GDPR) and providing transparency in how your data is handled.

1. Data Controller

Eurora (Solberg Data)
Vinnesvegen 510, 5641 Fusa, Norway
Business Registration Number: 927 944 323
Email: contact@eurora.shop

2. Personal Data We Collect

We collect the following types of personal information when you visit our site, browse, or make a purchase:

  • Identity data: name, email address, phone number
  • Order data: shipping address, billing address, order history
  • Payment data: processed securely by Shopify or third‑party payment providers (we never store full card details)
  • Technical & usage data: IP address, browser type, device information, pages visited, cookies, analytics data
  • Customer support data: messages, emails, and communication history

3. How We Use Your Information

We use personal data for the following purposes:

  • To process, fulfill, and deliver your orders
  • To manage payments, refunds, and fraud prevention
  • To provide customer support and respond to inquiries
  • To operate and improve our website and user experience
  • To send order confirmations, shipping updates, and service‑related messages
  • To comply with legal obligations, accounting, and tax requirements

4. Legal Basis for Processing (GDPR)

We process your data under the following lawful bases:

  • Contractual necessity: to process and deliver your orders
  • Legitimate interest: analytics, fraud prevention, improving our services
  • Legal obligation: accounting, tax, and compliance
  • Consent: email marketing, cookies (where required)

5. Sharing Your Personal Information

We share your information only with trusted service providers necessary to run our business, including:

  • Shopify (website hosting, payment processing, order management)
  • Payment providers (Stripe, PayPal, Klarna, etc.)
  • Shipping partners and logistics providers for order delivery
  • Analytics tools such as Shopify Analytics

All third‑party providers only process your data on our behalf and must comply with GDPR where applicable.

6. Data Transfers Outside the EEA

Shopify may store or process personal data outside the EU/EEA (such as in Canada or the United States). Shopify relies on appropriate safeguards such as Standard Contractual Clauses (SCCs) to ensure lawful international transfers under GDPR.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the website, improve user experience, and analyze performance. You may manage or disable cookies in your browser settings. For more details, see our Cookie Policy (if applicable).

8. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy:

  • Order records: retained for accounting & legal compliance (typically 5–10 years depending on local law)
  • Marketing data: until you withdraw consent
  • Customer support messages: typically 1–3 years
  • Analytics & cookies: per browser and service provider settings

9. Your GDPR Rights

As an EU/EEA resident, you have the following rights:

  • Right to access your data
  • Right to rectification (correct inaccuracies)
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent at any time
  • Right to lodge a complaint with your data protection authority

To exercise any of these rights, contact us at contact@eurora.shop.

10. Data Security

We use industry‑standard technical and organizational measures to protect your personal data, including encryption, access controls, and secure hosting through Shopify.

11. Email Marketing & Communication

With your consent, we may send marketing emails about products, offers, and updates. You can opt out at any time by clicking “unsubscribe” or contacting us directly.

12. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

14. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, contact us at:
Email: contact@eurora.shop
Address: Vinnesvegen 510, 5641 Fusa, Norway